Privacy Policy

PupperMunch is a trading name of Streamline Innovations Limited, company number 15310121. Streamline Innovations Limited is responsible for the personal information described in this policy.

Contact: woof@puppermunch.co.uk

Registered office: C/O Vantage Accounting, 1 Cedar Office Park, Cobham Road, Wimborne, Dorset, England, BH21 7SB.

INFORMATION WE COLLECT

We may collect your name, contact details, delivery and billing addresses, order history, subscription information, communications, marketing preferences and information about how you use our website.

Payments are processed by Wix and the payment providers offered at checkout. We do not normally receive or store your complete card details.

HOW WE USE YOUR INFORMATION

We use personal information to:

• Process, deliver and manage orders and subscriptions

• Take payment and deal with refunds or failed payments

• Provide customer service and respond to enquiries

• Send essential order, delivery and subscription communications

• Maintain accounting, tax, fraud-prevention and legal records

• Improve our website, products and customer experience

• Send marketing where you have consented or where otherwise permitted by law

Our legal bases may include performing our contract with you, complying with legal obligations, pursuing legitimate business interests and obtaining your consent.

MARKETING

You can unsubscribe from marketing emails at any time using the link in an email or by contacting us. Unsubscribing from marketing will not prevent essential messages about orders or active subscriptions.

SHARING INFORMATION

We share information only where necessary with service providers involved in operating our business, including Wix, payment processors, delivery providers, email services, professional advisers and authorities where legally required.

Some providers may process information outside the UK. Where required, appropriate safeguards will be used.

RETENTION AND SECURITY

We retain information only for as long as needed for the purposes described above, including legal, accounting and tax requirements. We use reasonable organisational and technical measures to protect personal information.

YOUR RIGHTS

Depending on the circumstances, you may have rights to access, correct, erase or restrict the use of your information, object to certain processing, request transfer of your information and withdraw consent.

To exercise a right, contact woof@puppermunch.co.uk. You may also complain to the UK Information Commissioner’s Office at www.ico.org.uk.

Our website uses cookies and similar technologies for essential website functions and, where permitted, analytics and marketing. You can manage non-essential cookies through the cookie controls available on the website.

We may update this policy when our services or legal obligations change. The latest version will be displayed on our website.